View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000674 | T99X171.00 SKB Eagle | SW Issue | public | 2019-04-26 16:03 | 2019-06-18 18:00 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | Due Date | ||
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 20190422_r13 | ||||
| Summary | 0000674: When switching resolution, display shows abnormally and switching time is late. | ||||
| Description | [Observed Symptom] When switching resolution, display shows abnormally and switching time is late. (Occurs on the specific monitor, and with other HDMI cables and STB samples) [Device Info.] EVT / V15.502.13 | ||||
| Steps To Reproduce | [Pre-condition] LG monitor 27UK850 [Procedure] 1) Connect STB and monitor through HDMI cable 2) MY > 설정(Settings) > 화면/음향 설정(Display/Audio Settings) > HDR 화질 > 비활성화(Disable) > 화면 해상도(Resolution) > Select 1080p or 720p | ||||
| Tags | BFS-167 | ||||
| Attach Tags | |||||
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Please check logs and video clip for the symptom. |
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Hi Mr. Lee, Did you ever test the issue w/ this LG monitor using Kaon box ? |
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Hi Jacky, We have tested with Kaon box as well. And it doesn't have this kind of problem. |
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It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-04-26 16:03 | (ALTech) Jewoo Lee | New Issue | |
| 2019-04-26 16:03 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-04-26 16:03 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-04-26 16:03 | (ALTech) Jewoo Lee | Tag Attached: BFS-167 | |
| 2019-04-29 11:40 | (ALTech) Jewoo Lee | File Added: alog.txt | |
| 2019-04-29 11:40 | (ALTech) Jewoo Lee | File Added: hdmi-edid_Monitor_Etc(Normal).xml | |
| 2019-04-29 11:40 | (ALTech) Jewoo Lee | File Added: hdmi-edid_Monitor_LG(Abnormal).xml | |
| 2019-04-29 11:40 | (ALTech) Jewoo Lee | File Added: VID_20190426_161844.mp4 | |
| 2019-04-29 11:40 | (ALTech) Jewoo Lee | Note Added: 0002242 | |
| 2019-04-29 14:11 | (ALTech) Jewoo Lee | Priority | normal => high |
| 2019-04-29 15:07 | (ALTech) Jewoo Lee | Steps to Reproduce Updated | |
| 2019-04-30 12:13 | (SW) Jacky Chiang | Note Added: 0002308 | |
| 2019-05-07 09:30 | (ALTech) Jewoo Lee | Note Added: 0002398 | |
| 2019-05-07 10:04 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Dixon Chen |
| 2019-06-18 18:00 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 18:00 | (ALTech) SY Yoon | Resolution | open => fixed |
| 2019-06-18 18:00 | (ALTech) SY Yoon | Note Added: 0002734 |
